Heroku Lead Eng and Operations Analyst

Company: Salesforce, Inc.
Location: San Francisco
Posted on: November 13, 2024

Job Description:

Heroku Lead Eng and Operations Analyst
Apply remote type: Remote Home-Based
Locations: California - San Francisco, California - Remote, US, Remote
Time type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR269523
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
As an operations analyst, you will deliver key insights and analyses that help Heroku leaders make key decisions that shape strategy, operations, the way we develop products, and much more. You will acquire deep knowledge and understanding of Heroku products and business goals, build and manage cross-functional relationships, and communicate through digestible, relevant, and actionable storytelling. You will manage data and insights, partnering with product managers, engineering leaders, and operations teams to deliver data products, such as dashboards, reports, and actionable insights.
You will use business thinking, collaboration, and analytical practices to wrangle data and deliver relevant and trustworthy insights.
Success in the Role
As an Operations Analyst on the team, you are:

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• A hands-on analyst
  
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  • You will generate insights (e.g., cost to serve analytics, engineering metrics, and program success metrics) to accelerate business growth. This requires acquiring and cleaning data from multiple sources, structuring and building data models, analyzing to generate insights, and distributing those insights to business leaders & executives.
    
  • You will improve our team's efficiency by implementing automation where possible and developing documentation and optimizing our processes.
    
    
    
  • A strategic problem solver
    
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    • You grasp the overall context of your business and approach data analysis with a business-oriented mindset.
      
    • You translate business challenges into an analytical plan; you think practically and creatively to craft quick, effective solutions to problems.
      
      
      
    • A relationship builder
      
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      • You will develop relationships and collaborate with teams to understand business problems and create and implement an analytical plan.
        
      • You are comfortable delivering insights to an executive audience.
        
        
        
      • A cross-functional partner
        
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        • You will partner with data engineers and product managers to instrument, acquire, develop, and structure data assets that are critical to measuring the success of our products.
          
        • Identify internal and external collaborators to curate data assets and produce actionable data insights and products.
          
          
          
          Your Experiences
          
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          • 4-6 years of demonstrated experience in data or product analytics or a master's degree in data science, statistics, applied mathematics, analytics, or a related field, or equivalent alternative education, skills, and/or practical equivalent experience.
            
          • You are intermediate to advanced in your SQL-writing abilities, including experience with reviewing code, and are proficient with data visualization tools like Tableau, Looker, or similar.
            
          • You have experience analyzing data with the business goal of reducing inefficiencies and lowering costs. You are comfortable interpreting that data to aid both financial leaders and engineering leaders.
            
          • You are comfortable developing documentation for dashboards and processes.
            
          • You excel at telling data stories in a wide range of formats, including slides, charts, and dashboards and can coherently articulate the business impact of your insights product.
            
            Accommodations
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            Posting Statement
            At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
            Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
            Salesforce welcomes all.
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Keywords: Salesforce, Inc., Salinas , Heroku Lead Eng and Operations Analyst, Engineering , San Francisco, California